Common Queries

Frequently Asked Questions

You will find answers to about our electric vehicles and electric vehicle specialists service and more. Please feel free to contact us if you don't get your question's answer in below.

To rent a scooter from YANA, you will need to provide a valid government provided ID card – Driving License, Aadhar Card, Pan Card.

Yes, there are age restrictions. You must be at least 18 years old to rent a scooter from YANA. Additionally, you must have a valid driving license that allows you to operate a two-wheeler.

To rent a scooter from YANA, you will need to provide a valid driving license, an ID proof such as an Aadhar Card or Passport, and if you are a student or corporate professional, you will also need to provide a valid student ID or corporate ID. These documents are necessary to ensure that you meet our rental requirements and for insurance purposes.

Yes, we charge a refundable security deposit, which varies based on the rental plan you choose. The security deposit covers any potential damages or violations during the rental period. It will be refunded to you after the scooter is returned in good condition and all dues are cleared.

If the scooter gets damaged during your rental period, please contact our customer support team immediately. Our comprehensive insurance covers certain types of damages, but you may be responsible for repair costs depending on the extent of the damage and the circumstances. We will guide you through the process and help you resolve the issue promptly.

If you need to extend your rental period, you can easily do so through our website or mobile app. Simply log in to your account, go to your current booking, and choose the option to extend the rental. Make sure to do this before your current rental period expires to avoid any inconvenience.

In the unlikely event that your scooter breaks down during the rental period, don’t worry. We offer 24/7 roadside assistance to help you. Please contact our customer support team immediately, and we will arrange for assistance or provide a replacement scooter if necessary.

Yes, you can cancel your booking if your plans change. Please refer to our cancellation policy on the website or app for detailed information on refunds and any applicable cancellation charges. We strive to be flexible and accommodating to our customers’ needs.

While our rental fees are transparent, additional charges may apply in certain situations, such as late returns, damages, traffic violations, or misuse of the scooter. Please review our terms and conditions for a detailed understanding of potential additional charges.

Returning your scooter is easy. Bring the scooter back to the designated YANA parking area or the location from where you picked it up. Ensure the scooter is in good condition and report any issues to our support team. Once we inspect the scooter and confirm everything is in order, your rental will be closed, and your security deposit will be processed for refund.

Yes, we provide 1 helmet with every scooter rental and additional helmets can be booked with charges. Wearing a helmet is mandatory while riding.